Shipping and Delivery Policy

Ugjaped is a hyperlocal marketplace that connects customers with local plant nurseries for fast delivery of plants and related products. This Shipping and Delivery Policy explains how orders are dispatched and delivered, what you can expect, and what we need from you to make sure your plants reach you in good condition.

• We deliver only within the areas served by Ugjaped and our partner nurseries. Current service areas: [list cities / PIN codes].
• Availability depends on your delivery address and the nurseries near you. Enter your PIN code or location at checkout to check if we deliver to you.
• We are expanding to new areas over time and will update this page as we do.

Same-day delivery

Orders placed before [cut-off time, e.g. 2:00 PM] are eligible for same-day delivery, subject to nursery stock and delivery partner availability.

Next-day delivery

Orders placed after the cut-off time, or where same-day delivery is not possible, will be delivered on the next available day.

• Delivery time slots, where offered, are shown at checkout.
• Delivery times are estimates. Delays can occur because of weather, traffic, festivals, strikes, or other circumstances beyond our control. We will do our best to keep you informed.

• Delivery charges, if any, are shown at checkout before you pay.
• Delivery is free on orders above [₹ amount]. A delivery fee of [₹ amount] applies to orders below this value.
• Charges may vary based on distance, order size, and the type of product.

• After you place an order, it is sent to the nearby nursery or fulfillment partner, who prepares and packs it.
• You will receive a confirmation once your order is accepted and updates when it is dispatched. Updates may be sent by SMS, WhatsApp, or email.
• Once the delivery partner has picked up your order, it cannot be cancelled, as set out in our Refund and Cancellation Policy.

Plants are living things. Nurseries and delivery partners pack plants with care to protect them in transit. Minor leaf yellowing or breakage during transit is normal and usually recovers with proper care.

• Please provide a complete and accurate delivery address, landmark, and a working phone number.
• Our delivery partner may call you to confirm your location or to coordinate the handover.
• If delivery fails because of an incorrect or incomplete address, or because the customer is unreachable, we may not be able to reattempt delivery or provide a refund.
• Address changes are possible only before the order is dispatched. Contact us as soon as possible at support@ugjaped.com.

• Our delivery partner will make [number] delivery attempt(s) at the address provided.
• If no one is available to receive the order, we will try to contact you. If we cannot reach you or complete the delivery, the order may be cancelled. Because plants are perishable, such orders may not be eligible for a refund.
• If you refuse a delivery without a valid damage-related reason, you will not be eligible for a refund.

Please check your order as soon as you receive it. If a plant or product is damaged, wrong, or missing, raise a claim within 24 hours of delivery by emailing clear photos and a short video, along with your Order ID, to support@ugjaped.com. Claims are handled as described in our Refund and Cancellation Policy.

We are not responsible for delays or failure to deliver caused by events outside our reasonable control, including extreme weather, natural disasters, road closures, strikes, government restrictions, or technical failures. In such cases we will work with you to reschedule your delivery or, if delivery is not possible, cancel the order and refund the amount paid.

To support hyperlocal delivery, we may use your location (with your permission) to show nearby nurseries, confirm your address, and help delivery partners reach you. Please see our Privacy Policy for how we handle this data.

We may update this Shipping and Delivery Policy from time to time. Changes take effect when posted on this page, and the “Last Updated” date will be revised. Orders are governed by the policy in effect at the time they were placed.

For questions about your order, delivery status, or this policy:

Email

support@ugjaped.com

Available

Monday to Friday, 10:00 AM to 6:00 PM

Website

ugjaped.com