Welcome to Ugjaped! This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (ugjaped.com) or use our platform, which connects users with local nurseries, resellers, and delivery partners. Please read this Privacy Policy carefully. By accessing or using the platform, you agree to the collection and use of your information as outlined below.
1.Information we collect
We may collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about us or our products, or otherwise contact us. The information we collect includes:
- Personal data: Name, email address, phone number, and delivery address.
- Location data: We collect precise or approximate location data (GPS) to facilitate seamless hyperlocal order deliveries.
- Payment data: Financial information necessary to process your payment (e.g., credit/debit card numbers or UPI IDs). All payment data is processed and stored securely by our third-party payment gateways; Ugjaped does not store complete bank or card details on our servers.
- User-generated content: Reviews, comments, and photographs (e.g., images uploaded for damage claims).
2.How we use your information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. We use your data to:
- Process and manage orders, deliveries, payments, and refunds.
- Create and manage your Ugjaped account securely.
- Deliver targeted advertising, promotional offers (via SMS, WhatsApp, or email), and other information regarding our platform, as per your consent.
- Resolve disputes, troubleshoot problems, and respond to customer service requests (support@ugjaped.com).
- Improve platform UI/UX, features, and overall service quality.
3.Disclosure of your information
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
- Delivery partners and nursery vendors: We share only essential details (name, delivery address, and phone number) with our delivery partners and vendors to fulfill your order. They are strictly prohibited from using this data for personal marketing or post-delivery contact.
- Third-party service providers: We may share your information with third parties that perform services for us, including payment processing, geolocation/mapping (Google Maps APIs), and email/SMS delivery.
- By law or to protect rights: If we believe the release of information about you is necessary to respond to legal process, investigate potential platform policy violations, or protect the rights and safety of others.
4.Data security
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the data you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.
6.Your rights and account deletion
You have the right to access, update, or delete the personal information we hold about you. If you wish to permanently delete your Ugjaped account and wipe your data from our database, you can do so through the app/website settings or by contacting our support team.
7.Policy for minors
Our platform is intended for users who are at least 18 years old. We do not knowingly solicit information from or market to children under the age of 18.
8.Changes to this policy
We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the "Effective Date" of this document. You are encouraged to periodically review this Privacy Policy to stay informed of updates.
9.Device permissions
To provide specific features such as processing return claims for damaged plants, the Ugjaped app or website may request access to your device's camera and photo gallery. This access is strictly used to allow users to upload visual proof of damaged items. We do not access or collect any media from your device without your explicit permission.
10.Data retention
We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. Even if you request account deletion, we may retain certain data (such as transaction history and invoices) to comply with our legal obligations, resolve disputes, enforce our legal agreements, and for taxation purposes.
11.Vendor and reseller data
For users registered as nursery vendors, resellers, or delivery partners, we collect additional information such as business details, identity proof (KYC), and bank account information for payout settlements. This sensitive financial data is stored securely and used exclusively for calculating commissions and processing legitimate business payouts.
12.Grievance officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, the name and contact details of the Grievance Officer are provided below. If you have any concerns regarding data privacy or platform usage, you may contact:
- Name
- Karman Singh / Keshav Kumar
- Designation
- Grievance Officer
- support@ugjaped.com
- Available
- Monday to Friday, 10:00 AM to 6:00 PM
13.Contact us
If you have questions or comments about this Privacy Policy, please contact us at:
Email: support@ugjaped.com
Platform name: Ugjaped
Questions about your data? Write to support@ugjaped.com.