Refund & Cancellation Policy

1.Introduction

At Ugjaped, we strive to ensure that every plant and product reaches you in perfect condition. We understand that plants are living things and sometimes transit issues can occur. This policy outlines the conditions under which cancellations, replacements, and refunds are processed.

2.Order cancellations

You can cancel your order under the following conditions:

Before dispatch

Orders can be cancelled for a full refund anytime before they are dispatched from the nursery or our fulfillment center.

After dispatch

Once the delivery partner has picked up the order (especially same-day deliveries), cancellations are generally not permitted due to the perishable nature of plants.

3.Eligibility for refunds or replacements

We accept refund or replacement requests only in the following scenarios:

• Damaged plants: The plant arrives severely damaged, broken, or dead. Minor leaf yellowing or breakage during transit is normal and will recover with care.

• Wrong item received: You receive a different plant, pot, or product than what you ordered.

• Missing items: A product is missing from your delivered package.

• Defective non-plant items: Gardening tools, pots, or accessories are broken or defective upon delivery.

4.Non-refundable scenarios

Refunds and returns will not be provided if:

• The plant dies after a few days due to improper care, overwatering, or lack of sunlight at the customer's end.

• The customer refuses to accept the delivery without a valid damage-related reason.

• The delivery fails because the customer provided an incorrect address or phone number.

• The claim is raised beyond the 24-hour window after delivery.

5.How to request a refund

To start a return, replacement, or refund, follow these steps:

1. 1

   Raise it within 24 hours

   You must raise the issue within 24 hours of receiving the delivery.

2. 2

   Capture visual proof

   Take clear photos and a short video of the damaged plant or product in its original packaging.

3. 3

   Email us

   Send the visual proof along with your Order ID to support@ugjaped.com.

Our support team will review the claim and respond within 24 to 48 business hours with a resolution, either a free replacement or a refund.

6.Refund processing time

Once a refund is approved by our team, it will be initiated to your original method of payment. It typically takes 5 to 7 business days for the credited amount to reflect in your bank account, credit card, or UPI wallet, depending on your bank's processing time.

7.Contact details for refunds

If you have any questions regarding your order status, cancellation, or refund, please reach out to us:

Email

support@ugjaped.com

Available

Monday to Friday, 10:00 AM to 6:00 PM